‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
As a product discovered more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an obvious target for digital platform algorithms.
Nonetheless, its ascent as a viral TikTok topic has placed it at the forefront of an promotional upheaval, seeing big businesses allocating substantial funds to content creators and devoting less capital to marketing items in traditional media.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who observed drillers applying to their skin with a residue from oil extraction. Now, a flood of content from users have documented the product’s widespread use in “everyday tips”.
Promoted as a fix for dirty sneakers or making fragrance last longer, and also a remedy for squeaky doors. Users have even applied it to stop the scourge of snack dust adhering to hands.
Leveraging the Buzz
Detecting the product’s new life online, strategists within the corporation enhanced the tricks by tasking their in-house experts with verification and sharing the findings with influencers.
Assertions that it diminished the burn from hot food on the lips were validated. This was also the case for ideas it could prolong perfume and revive leather bags. Proposals that it might bleach teeth or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. However, this online trend has helped convince executives to ramp up funding for content creators.
This tracking of digital spaces to shape commercial tactics has been labeled “social listening”. The company's chief executive, newly named, has stated the intention is to spend half of its colossal advertising budget on social media content.
Shifting to Modern Engagement
The company's social media lead, who is leading the online push, said the company was merely adjusting to novel methods of connecting with customers. She said interacting online “without dampening the fun” was paramount.
“What is the key to genuine brand integration? This remains our core objective as brands, back to when people were hanging out their laundry and discussing household products.
“The trend is shifting from a broadcast model, where we would just send out ads … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these audiences appear specific, however, they are large.
“If you can make sure your brand is shared by users, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The approach indicates profound shifts taking place in media consumption, with the youth demographic spending more time on digital networks than legacy broadcast and print media.
This change is evidenced by falling revenues for broadcast and newspaper ads. In the UK, commercial funding for major broadcasters have fallen by more than £600m in inflation-adjusted terms since 2019.
The Creator Economy Boom
Additionally, it points to a blurring of media roles as corporations essentially turn into content studios, partnering with hundreds of content creators to enhance their items.
A commercial director at a major talent agency said: “Naturally, an exodus of attention away from some legacy media and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us people trust recommendations from the creators they engage with over traditional advertisements. That’s a consistent trend.”
He said brands could also save money by focusing on influencers over big traditional media campaigns, which also allows them to tweak their content more easily to test effectiveness.
This strategy is expanding. Marketing investment on influencer marketing is increasing four times faster than the broader media sector. Across the United States, it has more than doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Even with this transformation, executives said they believed broadcast ads retained significant importance to play, as networks still held the capability to frame public debate.
Sykes said: “A top-tier ROI marketing event is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”